Privacy Policy

1. Introduction

Welcome to Intero, an AI-driven Industrial Safety Co-Pilot provided by Intero Inc(“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect your information when you visit https://intero.ai (the “Website”) or use our SaaS application (the “Service”). By accessing or using Intero, you agree to the terms below.

2. Information We Collect

2.1 Personal & Account Information

• Name, email address, phone number, company name, job title

• Billing and payment information (e.g. credit card details, invoicing data)

2.2 Safety & Operational Data

• Incident reports, inspection photos, sensor/IoT logs, CCTV/video feeds

• Uploaded documents (PDFs, Word files, SOPs, spreadsheets)

2.3 Usage & Device Data

• IP address, browser type and version, device identifiers

• Pages and features accessed, time spent, error logs, clickstream data

2.4 Cookies & Tracking Technologies

• Cookies, web beacons, local storage, and similar tools to personalize your experience and analyze usage

3. How We Use Your Information

• Provide & Maintain the Service: User authentication, account setup, access control

• Billing & Payments: Process subscriptions, invoices and refunds

• Product Improvement: Feature development, performance monitoring, bug fixes

• Personalization: Tailor dashboards, alerts and recommendations

• Communications: Account-related notices, product updates, security alerts

• Analytics & Research: Understand usage patterns, optimize workflows

• Legal & Security: Fraud detection, abuse prevention, compliance with laws

4. Data Sharing and Disclosure

We do not sell your personal or safety data. We may share your information in these circumstances:

• With Your Consent: When you request integrations or third-party services

• Service Providers: Payment processors (e.g. Stripe), cloud hosting (AWS), analytics (e.g. Google Analytics), email delivery (e.g. SendGrid)

• Legal Requirements: To comply with court orders, subpoenas, or investigations

• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

• Aggregated & Anonymized Data: For benchmarking or industry research (no personal identifiers)

5. Data Security

We implement robust safeguards, including:

• Encryption: TLS for data in transit; AES-256 at rest

• Access Controls: Role-based permissions, multi-factor authentication for administrators

• Audit Logging: Immutable logs of all user actions and data access

• Regular Reviews: Security audits, vulnerability assessments, and penetration testing

While we strive to protect your data, no internet transmission or storage can be guaranteed 100% secure.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access & Portability: Request a copy of your personal data in machine-readable format

• Correction: Update or correct inaccurate information

• Deletion: Request erasure of your personal data (subject to legal exceptions)

• Opt-Out: Unsubscribe from marketing communications

• Restrict Processing: Ask us to limit how we use your data

To exercise these rights, contact us at support@intero.ai. We will respond within applicable legal timeframes.

7. Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from minors. If you believe a child under 13 has provided us data, please contact us to have it removed.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll post the revised version at https://intero.ai/privacy-policy and update the “Last Updated” date. Continued use of Intero after changes constitutes acceptance.

9. Contact Us

If you have any questions or concerns about this policy or our data practices, please reach out:

Cloudfinch Private Limited (d/b/a Intero)
Email: support@intero.ai